This Policy explains when and why we collect personal information about our customers, people who use our website and anyone else who we collect data from. It explains how we use this data, the conditions under which we may disclose it to others and how we keep it secure. By using our website, you’re agreeing to be bound by this Policy.

For the purposes of the Data Protection Act 1998 and the General Data Protection Regulations (GDPR), Dmh acts as a Data Controller.

Any questions, queries or requests regarding this Policy and our privacy practices should be sent by email to: sales@dmhsupplies.co.uk or telephone 01386 852996. Written requests are via Dmh Hydraulics Group trading as Dmh Supplies (Dmh), Unit 1 Mount Pleasant Farm, Hinton Road, Childswickham, Broadway, Worcestershire, WR12 7HZ.

What information is collected from you?
The personal information Dmh collects from you, or a third party is the minimum required to provide you with the service requested. Dmh only pass your information to third parties for the fulfilment of the service requested and in the manner outlined in this policy.

Website users and mailing lists
Dmh will collect your IP address to collate information on pages viewed, and if you sign up for our regular email, we will request your name and email address. If you supply us with your contact details or business card, we will contact you with the information requested and seek explicit consent for the mailing list requested. The paper details will be securely stored or destroyed.

Other ways we may receive your information
If you submit a question via our online contact forms, your name, email address and comments will be stored. If you contact us via email without use of the website, the content of the email will be stored. If you post on our social media forums the data will only be stored on the service providers’ site and may be held by Dmh.

How is your data used?
To maintain records of our customers. To notify you of changes to our products or services, terms and conditions, privacy policy or to notify you of information relating to news, policy or events relating to the products and services available via Dmh or specifically requested by you.

The legal basis for processing your data
Under GDPR, the main grounds that Dmh rely upon to process your data are to comply with a contractual obligation, for the purposes of legitimate interests and we may also be obliged by law to disclose your data to a regulatory body or law enforcement agency.

Who has access to your data?
Third Parties - Dmh will not sell or pass your data to third parties.
Payment processors – Dmh use payment processors to securely take payment for goods and/or services.
Data Managers – Dmh use third parties to provide services to securely store the data for operational and back up purposes.
Mailing Services – Dmh use third parties to manage research and mailing lists.

Managing your data and preferences
You can update your preferences at any time by logging in to the website. If you receive information because you have asked to be on our mailing list, you can request this to be changed at any time via the link in the email, or by contacting us by one of the methods outlined at the beginning of this Privacy Policy.

You also have additional rights concerning data that is held by Dmh

1. Right to be informed
   You have the right to ask questions about the data Dmh holds. This Privacy Policy provides all the information about the data Dmh collects, why it’s collected and what is done with it and will be accessible via a link whenever we collect data from you.
2. Right of access
   You have the right to ask Dmh what data is held about you. On receipt of a valid request (including validating your identity), Dmh will provide all data held about you within one calendar month.
3. Right of rectification
   You have the right to ask for a correction to any of your data which is incorrect or requires to be updated. This will be done within one calendar month of receipt of a valid request (including validating your identity) and you will be requested to present proof of the correct data.
4. Right to erasure
   You have the right to request that Dmh erases your data, which will be done within one calendar month of receiving a valid request, which may include circumstances when Dmh are unable to erase all data – either due to a legal obligation to retain your data (including legitimate interest), or because Dmh are contractually obliged to provide you with a product or service. If this is the case, then it will be explained in the response to your request.
5. Right to restrict processing
   You have the right to request that Dmh restrict the processing of your data in some circumstances. This may be due to a dispute over the accuracy of the data or when you have exercised your right to object (below) and Dmh are considering the request. Rights to restrict processing are therefore usually temporary in nature and will be assessed on receipt of a valid and authenticated request. It may not always be possible to restrict processing either due to a legal obligation to retain your data (including legitimate interest), or because we are contractually obliged to provide you with a product or service.
6. Right to data portability
   You have the right to request Dmh to transfer the data held about you to another organisation. Dmh will consider any such request on receipt of a valid and authenticated request and will provide you with a written response.
7. Right to object
   Your right to object to your data being processed mainly concerns direct marketing and limiting data processing based on legitimate interests. You can change your direct marketing preferences either via the website or by emailing us as noted above. If you consider that some of the data held is no longer required for legitimate purposes, Dmh will consider this within one calendar month of receipt of a valid request, which may again include verifying your identity.
8. Rights related to automated decision-making including profiling
   We have included this right for completeness, however Dmh does not use your data for any automated decision making or personal profiling purposes.
9. How long we hold your data for
   We will only hold your data for as long as needed to for the purpose we have collected it. Mailing list data is kept for a period of 5 years after the end of your membership or removal from mailing lists.

Use of ‘cookies’
Most websites use cookies (small pieces of data sent from us to your computer) to recognise when you return to the same website and record your preferences. They also collect statistical data on page visits, browsing actions and patterns with this statistical information being recorded anonymously, and does not identity you individually.

Cookies therefore provide you with a better personal experience as well as enabling Dmh to improve its website pages and flow of information. You can read more detail about this in Dmh’s Cookie’s Policy, which includes information on the types of cookies used and how to manage your preferences.

Links to other websites
This website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website. In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Children’s Data
Dmh are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Updates to this policy
We keep our privacy policy under regular review.

The latest version of this policy was 15^th July 2022